Learning from Buurtzorg: How ZorgAccent & Amstelring Wijkzorg improved services, jobs and finances

This report details how two Dutch social care providers made the change from top- down control of their staff to self-managed team work, with the support of their exemplar, Buurtzorg Nederland. It explores why they did it (page 2); the vision they followed (p.3); the savings they made (p.4); how they got started (p.6); the impact on staff (p.7); the ground rules followed by self- managed teams (p.10); the roles of IT (p.11), training (p. 12), admin support (p.13), coaches (p.14), and leadership (p.15). The report concludes with sections on evaluation (p.17) and communications (p.18). (2016)