Staff involvement to improve the NHS

The Francis Report into care failures at Mid Staffs NHS Trust in England ran to more than 2,000 pages and 290 recommendations, but for Public World its core message was in paragraph 1.118: “The patient must be first in everything that is done: there must be no tolerance of substandard care; frontline staff must be empowered with responsibility and freedom to act in this way under strong and stable leadership in stable organisations.” With the participation of NHS Employers, in May 2013 we held a roundtable in Westminster to explore what this means in the NHS and the potential contribution of The Best Workplace methodology, which Public World is introducing in Britain in partnership with the Swedish social enterprise, Alamanco. This is a report of the event. (2013)